Frequently Asked Questions

We offer a 30-day return policy for unworn, unwashed items with original tags attached. Items must be in their original condition. To initiate a return, please contact our customer service team or visit the Returns page in your account. Refunds will be processed within 5-7 business days after we receive the returned item.

Yes! We ship worldwide to bring quality Islamic clothing and accessories to customers around the globe. International shipping times vary by destination, typically 7-21 business days. Shipping costs are calculated at checkout based on your location and order weight. Please note that customs fees, duties, and taxes may apply and are the responsibility of the customer.

Yes! You can pick up your order at our Morton Grove location: 6015 W Dempster, Morton Grove, IL 60053. Simply select "In-Store Pickup" at checkout. You will receive an email or WhatsApp notification when your order is ready, typically within 1-2 business days. Please bring your order confirmation and a valid ID when picking up.

Domestic orders typically arrive within 3-7 business days. Express shipping options are available at checkout for faster delivery. International orders take 7-21 business days depending on the destination. You will receive tracking information via email once your order ships so you can monitor its progress. Local customers in the Morton Grove, IL area can also choose in-store pickup.

Each thobe product page includes a detailed size chart with measurements in both inches and centimeters. We recommend measuring your chest, shoulder width, and length from shoulder to ankle. If you are between sizes, we generally recommend sizing up for a more comfortable fit. Our thobes range from S to 3XL. Feel free to contact us via WhatsApp at +1 (773) 343-0701 if you need assistance with sizing.

For everyday thobes, machine wash in cold water on a gentle cycle and hang to dry. Premium and embroidered thobes should be hand washed or dry cleaned to preserve the detailing. Always iron on low to medium heat and avoid bleach. For Moroccan hooded thobes, we recommend laying flat to dry to maintain the shape of the hood.

Care instructions vary by fabric type. Jersey hijabs are machine washable in cold water and can be tumble dried on low. Silk hijabs should be dry cleaned or hand washed in cold water with silk detergent. Cotton hijabs can be machine washed and ironed if needed. Always check the care label on your specific product for best results.

Absolutely! You can browse our products and place orders directly through WhatsApp. Simply message us at +1 (773) 343-0701 with the items you are interested in. Our team will confirm availability, process your order, and arrange payment and delivery. WhatsApp ordering is especially convenient for quick reorders and custom requests.

Yes! We welcome wholesale inquiries for boutiques, online retailers, and organizations. Wholesale pricing is available for bulk orders with minimum quantities. Please use our contact form and select "Wholesale Inquiry" to receive information about bulk pricing, minimum order quantities, and our wholesale program details. Our team will respond within 24-48 hours.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment methods. All transactions are processed through secure, encrypted connections to protect your payment information. We never store your complete credit card information on our servers.